Privacy, Policies & Complaints
Confidentiality Policy
Community Child Care Solutions recognizes its obligations under federal and state law to safeguard the privacy of our clients’ protected information; whether in written, oral or electronic form. All employees respect our clients’ right to confidentiality. Information about our clients shall not be released to or discussed with others unless it is necessary for the client’s needs or is required or permitted by law.
The questions we ask while helping a client find child care will be used only to assist the client and to gather statistics. No one else will have access to private data at any time.
Fee Policy
There is no charge for child care referrals, the service is free to anyone seeking care in Middlesex of Somerset counties.
Diversity Policy
The Community Child Care Solution staff will provide referrals without bias to type of care or individual provider. No client or provider shall be discriminated against because of race, color, national origin, disability, age or sex.
Complaint Policy
Community Child Care Solutions is committed to providing quality services to the families of Middlesex and Somerset counties. When a problem arises our goal is to address the problem immediately or refer the caller to the appropriate agency.
SMS Terms & Conditions
• MESSAGE AND DATA RATES MAY APPLY. Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan.
• Messages are recurring, and message frequency varies, with an average of 1-2 messages a month, based on communication needs.
• Messaging Frequency, By providing your phone number, you consent to receive conversational messages from Community Child Care Solutions. Message frequency may vary. On average, you may receive 1-2 messages per month. For more information on how your data is handled, please review our privacy policy at https://www.communitychildcaresolutions.org/policies-and-complaints.
• Contact Community Childcare Solutions at 732-324-4357 or cccscustomerservice@cccschildcare.org for HELP or to STOP receiving messages.
• Opt-Out: You can opt out of the SMS list at any time by texting, emailing, or replying STOP or UNSUBSCRIBE to cccscustomerservice@cccschildcare.org or 732-324-4357 . After unsubscribing, you will receive a final SMS to confirm you have unsubscribed and we will remove your number from our list within 24 hours.
• You can send HELP for additional assistance, and you will receive a text including our Phone number, email and website. We are here to help you.
• Non-Sharing Clause: We do not share your data with third parties for marketing purposes. Community Childcare Solutions will not sell, rent, or share the collected mobile numbers.
SMS Privacy Policy
Community Child Care respects your privacy. By opting into our SMS messaging service, you agree to the following terms regarding how we handle your data:
• Contact Us: If you have any questions or concerns regarding your data or our SMS service, please call 732-324-4357. Your data will not be transferred to external organizations under any circumstances.
• Data Collection: We will collect your name, email address, mailing address, and mobile phone number; information will be collected via the website contact form, email, or via an established contract with our agency.
• Data Usage: We use your data solely for sending updates, reminders related to your contract or services and scheduling appointments.
• Data Security: We protect your data with secure storage measures to prevent unauthorized access. We implement strict access controls and regularly audit our data handling processes to ensure that user data is not shared without authorization.
• Data Retention: We retain your information as long as you are subscribed to our SMS service. You may request deletion at any time.
Complaints may fall into the following categories:
Complaints Against a Child Care Center
Complaints against a child care center (excluding abuse and neglect) are referred to the Office of Licensing at 1 (877) 667-9845 . The Office is the licensing agent for child care centers and therefore investigates all complaints.
Complaints Against Family Child Care Providers
Complaints against Family Child Care Providers (excluding abuse and neglect) are investigated by Community Child Care Solutions. As the registering agent for family child care in Middlesex and Somerset counties, it is our responsibility to investigate and document all complaints. All complaints are investigated within 10 working days. Complaints may be made anonymously.
Child Abuse and Neglect
All calls received concerning the abuse or neglect of a child are immediately referred to caller to the Division of Youth and Family Services (DYFS) Hotline at 877-NJ ABUSE (877-652-2873).
Complaints Against Child Care Resource and Referral
Complaints against specific staff members of Community Child Care Solutions should be addressed with their supervisor. If the caller does not receive satisfaction from the staff or management of the CCRR they can contact MaryJane DiPaolo, Executive Director at 732-324-4357 to request a copy of the Client Grievance Process for Community Child Care Solutions.